BASIC PROBLEM SOLVING TOOLKIT

Is/Is Not and 3W/2H used to define and identify what is associated with the problem and what is not.

Data showing how a problem has behaved over both time and distance.

Visualise the relative contributions of each issue.

Visualise and identify the biggest issues.

Understand the key process steps and decision points.

Shows the concentration of occurrences in a part or process.

A simple tabulated tool used to collect data over time.

The 80-20 rule, identify the minority of things that contribute to the majority of issues.

Generate ideas and solutions as a team.

A structured method to raise and record the potential causes that contribute to an effect or problem.

The practice of asking why multiple times to ensure that the root cause of a problem is found.